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. Contacting customers using appropriate methods (phone, email, fax and post) to notify them of cancelled/ changed events.
. Refunding returned tickets within agreed timeframes.
. Call Handling
. Responding to all email and written correspondence within agreed timescales and logging/ archiving all incoming and outgoing emails.
. Checking sales figures according to incoming monies (Income Versus Sales).
. Liaising with other departments and teams as appropriate.
. Assisting other members of the Customer Service Department during busy periods.
. Ticket packing and dispatch
. Preparation of box office collections
. Credit Card Chargeback letters
. Undertake other duties as required by management.
Skills/ Experience
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. Ability to communicate clearly and precisely in written or verbal form.
. Maintains working relationships to promote positive and friendly culture
. Ability to work under pressure to meet deadlines.
. Excellent time management and organisational skills.
. Ability to analyse and solve problems.
. Understanding of the customer concept.
. A working knowledge of the Microsoft Office suite, ideally having gained, or be working towards the European Computer Driving Licence qualification.

Salary: E22,000 -E24,000 per annum
Benefits: Pension, Permanent Health Insurance, Death in Service
Hours: 08.30-17.00 or 09.30-18.00 Monday to alternate Saturday.
A day off will be given during the week in lieu of Saturdays worked.
Holiday Entitlement: 25 days per annum, 1 January to December 31
Interested applicants should email a copy of their current CV along with a covering
Letter to jobs@ticketmaster.

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