HotelTalk Blog
By HMM's Editorial staff

Our new HotelTalk blog has launched, offering a new way to get news and opinions on the lodging industry.

Check out frequent commentary from the editors of Hotel Motel Management, Hotel Design, Luxury Hotelier and The Hotel Times on what they observe in the industry. You can post follow-up comments and get involved in this exciting new online resource.

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In a move to drive more traffic through its network, AOL on Tuesday opened its home page to other e-mail providers, including Googles Gmail.
AOLs mail-aggregation feature lets users access e-mail accounts from Yahoo, Gmail and Hotmail, in addition to AOL and AIM Mail. Whats more, the mail preview panel gives users the status of their AOL, Gmail and Yahoo accounts, so users can see new messages as they arrive. Users can navigate directly to new messages by clicking on the message link. Users can also click a link to launch a window to compose a message.
We know that consumers today have multiple e-mail accounts on different services to keep tabs on daily, and we want to make it easier for them, said Bill Wilson, executive vice president of programming at AOL. This is an important first step in opening up AOL.com and giving users the ability to populate the AOL.com home page with content and services they use on a daily basis, regardless of where it lives.
Opening AOL
The announcement comes as a precursor to more dramatic plans over the next two months to revamp AOL.com to offer more choices and customization to consumers. AOL plans to debut new features, for example, that give consumers more control over content and services displayed on the site.
AOL will also allow consumers to add their own Web links in the main navigation bar and access custom feeds from social-networking services, local news, and RSS-enabled sites directly from the main page of AOL.com.
AOL.com also debuted an extended navigation bar. It offers direct access to a broader variety of the companys content and services. AOL.

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Planned well in advance making reservations for the Easter Sunday Brunch at the Hotel Bethlehem. (I made several calls to very confused people in the dining area before I was given all the correct info on Brunch hours on a holiday, etc. I should have figured something was wrong at that point as info was so contradictory and erroneous)
What a disappointment! Despite early reservations we were seated at a table adjacent to the main entry way of the hotel so it was like eating amidst turmoil of people coming and going. Took them at least 10 minutes to bring the high chair requested with reservations. Staff utterly careless and nonchalant. Brunch servers at some of the food stations actually had their backs turned and were ignoring people standing and waiting for their service. One buffet foodserver told me he was tired and his leg hurt. Some food items had no serving utensils and as food was depleted there was no prompt bringing out a new supply. The fresh omelet was one of the few tasty things. Raw oysters were tepid, not well chilled. Desserts were not replaced so some people at my table had only some odd scaps left behind. The apple pie looked good, but there were no utensils to pick up your slice with. Some at the table got coffee served, others had to call out to servers for their beverage as our waitress was thoroughly inattentive. It was annoying to have an undeserved 20 per cent gratuity automatically on the bill. Sub par food, poor service, what a total disappointment. Surely holiday brunchers deserve more than this attitudey rip off.

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